Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Tri-Point Professional will cover return shipping costs if the return is due to an error on our part, such as an incorrect or defective item.

Refunds are typically issued within four weeks of shipping your return, although many are processed sooner. This timeframe includes return transit (5–10 business days), return processing (3–5 business days), and bank processing (5–10 business days).

To request a return, log in to your account, navigate to My Account > Complete Orders, select your order, and click Return Item(s). You will receive an email confirmation once your return has been received and your refund has been processed.

Shipping Policy

We ship to most destinations worldwide. However, certain products may be subject to shipping restrictions or may not qualify for international delivery.

Shipping costs and estimated delivery dates are calculated based on product availability, shipping destination, and your selected shipping method. Estimated delivery dates may be displayed during checkout, depending on the carrier.

Hazardous-material (hazmat) shipping rates may vary depending on the product, quantity, destination, and applicable carrier fees. Additional shipping charges may apply.

Shipping rates for many products are weight-based, with product weights listed on their respective detail pages. In accordance with carrier requirements, shipping weights are rounded up to the nearest whole pound.